Community Operations Manager (KZ)

About Academy of the Digital Industries

Founded in 2018, Academy of Digital Industries is a progressive education platform built around the concept of the workshops and masterclasses. Alumni of more than 30 000 students around the globe form a powerful and influential network. Each of those digital wizards leads and inspires others to challenge convention and create positive change in the work they do every day.

At the end of 2023, ADI partnered with Tether to launch the Tether.Edu initiative, combining our vision and strategy, we will become one of the best edu-tech platforms in the world. This collaboration marks another milestone for both ADI and Tether, the company operating the first and most widely used stablecoin, USDt.

Our personalized and multidimensional approach to education dissolves barriers between disciplines and helps to nurture progressive minds.

Our unique educational approach is paired with the rigorous training workshops organized by the practicing experts, with hands-on experiences at leading brands, products and game-changing organizations around the globe.

Role Overview

Are you a dynamic and passionate communicator with a knack for building communities and optimizing operations? Look no further! We’re on the hunt for an enthusiastic Community Manager & Operations Coordinator to join our team.

In this dual role, you’ll be the driving force behind our vibrant learning environment, ensuring both the success and satisfaction of every student while also streamlining the operational aspects that keep everything running smoothly. You’ll build strong relationships with students and lecturers, oversee educational events, and ensure that our academic programs function efficiently. If you’re ready to make a real impact in both community engagement and operational excellence, come join us on this exciting journey!

Main Responsibilities

• Cultivate strong relationships with students, serving as their primary point of contact, and address concerns proactively while escalating complex issues when necessary.

• Oversee technical and organizational aspects of the learning environment, ensuring students have access to materials and maintaining facilities.

• Coordinate mentor supervision and manage student attendance.

• Track student engagement data, analyze trends, and work on continuous improvements.

• Manage alumni Facebook groups and facilitate communication with students.

• Oversee the onboarding process for new lecturers, ensuring smooth integration into the team.

• Manage coordination of presentations and syllabi with lecturers.

• Organize and oversee the execution of masterclasses and other educational events.

• Plan and manage course schedules, ensuring smooth operations across academic programs.

• Search for potential lecturers, reach out to them, and establish relationships with employers to facilitate MoU agreements.

• Optimize workflow and improve efficiency within academic operations.

• Bachelor's degree in Education, Communication, or a related field.

• Experience in academic administration, course coordination, or a similar field.

• Experience as Community Manager.

• Excellent Russian communication skills and Proficient in English.

• Experience in managing SM channels.

• Proficiency in Microsoft Office Suite or similar tools.

• Proficiency in data management tools.

• Strong problem-solving abilities with a keen attention to detail.

• A genuine passion for education and a commitment to student success.

What do we offer?

• Friendly working environment (We're dead serious!)

• Work self-reliantly

• Hybrid role

• Unlimited access to our platform's courses (and discounts for family members)

• Paid Time Off

• Learning & Development Program

• Referral Program