Senior Systems & Tools Manager

About Academy of the Digital Industries

ADI was born out of a simple need: we couldn’t find enough professionals with the right digital skills, so we decided to train them ourselves. 

What started in 2018 as a grassroots initiative in Tbilisi has evolved into a global Edtech platform with over 30,000 alumni. 

Our programs are built by experts, designed around real world demands, and delivered in an environment of collaboration, curiosity, and growth.

In 2023, we partnered with Tether to take our mission global, expanding access to practical, career-boosting education for learners everywhere. Today, we’re building the next generation of digital professionals: marketers, designers, coders, and creators who don’t just want a job, they want to make an impact. 

We’re guided by values we truly live by: putting people first, staying curious, doing excellent work, and taking ownership. 

And we’re just getting started.

Role Overview

We’re looking for a highly experienced, hands-on System Administrator to manage and optimize the Academy of Digital Industries’ tools, systems, and tech operations.

This role is for someone with solid, hands-on experience managing and configuring Zapier, Monday.com, Zoho Suite, G-Suite, and WordPress at an IT administration level, who can take full ownership of these systems from day one, from setup and integrations to troubleshooting and optimization.

You’ll work closely with our CTO, who sets the strategic vision, while you focus on flawless execution and keeping our tech ecosystem running efficiently and securely.

Main Responsibilities

• Provide day-to-day operational technical support for ADI’s digital infrastructure, ensuring maximum uptime, performance, and security.

• Manage, maintain, and optimize our core tools: Zapier (automations & integrations), Monday.com (project & workflow management), Zoho Suite (CRM & business tools), G-Suite (workspace management), and WordPress (updates, troubleshooting, and content support).

• Troubleshoot and resolve technical issues promptly, no “escalation” culture; you’ll be the person who fixes things.

• Configure systems, manage integrations, and automate workflows to improve efficiency.

• Administer user accounts, permissions, and system access across all tools.

• Ensure compliance with GDPR and other data protection regulations.

• Work closely with internal teams to gather requirements, translate them into technical solutions, and deliver results on time.

• Keep an organized backlog of technical tasks, improvements, and feature requests.

• Report regularly to the CTO and other stakeholders on progress, issues, and opportunities.

• +5 years of hands-on experience managing and configuring all of the following:

  • Zapier (building and maintaining complex automations)

  • Monday.com (setting up boards, automations, and managing projects)

  • Zoho Suite (CRM, analytics, and tool integrations)

  • G-Suite administration (user management, settings, and troubleshooting)

  • WordPress (basic development, updates, and maintenance)

• Strong communication skills in English, both written and verbal

• Similar System Administrator role

• Strong troubleshooting skills and a proactive problem-solving mindset

• Excellent organizational skills and ability to prioritize requests effectively

• Basic coding skills (HTML, CSS, JavaScript, or PHP) for minor tweaks and fixes

• Familiarity with other integrations or automation tools

What do we offer?

• Friendly working environment (We're dead serious!)

• Work self-reliantly

• Remote work

• Unlimited access to our platform's courses (and discounts for family members)

• Referral Program

• Paid Time Off