Student Success Coordinator GEO

About Academy of the Digital Industries

Founded in 2018, Academy of Digital Industries is a progressive education platform built around the concept of the workshops and masterclasses. Alumni of more than 30 000 students around the globe form a powerful and influential network. Each of those digital wizards leads and inspires others to challenge convention and create positive change in the work they do every day.

At the end of 2023, ADI partnered with Tether to launch the Tether.Edu initiative, combining our vision and strategy, we will become one of the best edu-tech platforms in the world. This collaboration marks another milestone for both ADI and Tether, the company operating the first and most widely used stablecoin, USDt.

Our personalised and multidimensional approach to education dissolves barriers between disciplines and helps to nurture progressive minds.
Our unique educational approach is paired with the rigorous training workshops organised by the practising experts, with hands-on experiences at leading brands, products and game-changing organisations around the globe.

Role Overview

The Student Success Coordinator plays a vital role in delivering a smooth and supportive academic onboarding experience for students. Acting as the key link between enrolled students and the Academy prior to the start of their courses, this role ensures clear, timely, and proactive communication at every step.

By supporting both the Sales and Operations teams, the Student Success Coordinator helps ensure that each student feels informed, prepared, and confident in their journey, ultimately driving higher satisfaction, stronger engagement, and long-term retention.

Main Responsibilities

• Reach out to enrolled students and share all key course details: start date, schedule, mentor, format (online/offline), and how to access the learning platform or classroom.

• Assign confirmed students to their course and share all necessary preparatory materials, including setup guides and technical instructions.

• Proactively communicate with students about any schedule changes or course delays, and offer alternative options, such as new dates, different formats, or recorded sessions.

• Contact students eligible for additional courses, provide details on available schedules, confirm their preferences, and enroll them in the appropriate courses.

• Assist students with course or format changes by offering alternatives and coordinating with the manager for approval before making any adjustments.

• Follow up with students regarding any outstanding payments. If financial issues or unpaid balances arise, work towards a resolution and escalate to the manager when necessary

• Monitor upcoming advanced courses, assess student demand for both online and offline formats, and keep the team updated on which courses need to be launched and when.

• +1 year of experience in customer support, student services, or a similar role in an educational or tech-related environment.

• Strong communication skills in both English and Georgian, with the ability to engage effectively with students.

• Highly organized with excellent time management skills, able to handle multiple tasks and deadlines.

• Ability to identify issues and provide timely resolutions with attention to detail.

• Comfortable using digital platforms and digital tools.

• Proactive and adaptable to changes in schedule, format, or other circumstances.

• Team player who collaborates well with colleagues in different departments.

• Experience with CRM systems or student management tools is a plus.

• Ability to manage student expectations and provide clear, concise, and empathetic communication.

• Strong People Skills

What do we offer?

• Friendly working environment (We're dead serious!)

• Work self-reliantly

• Hyrbid role

• Unlimited access to our platform's courses (and discounts for family members)

• Internal Learning and development Programs

• Attractive Referral Program

• Paid Time Off